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WElcome to Your Vivofit 4

Throughout your participation in FIT4Life you will use the Garmin Vivofit 4 to track your activity. The device is yours to keep after your participation is complete. After your baseline week, please feel free to customize your activity tracker to your personal style and utilize any options that may be helpful. We want you to get the most out of your Vivofit 4 as you work toward your physical activity goals!

This video will help familiarize you with the capabilities and setting options that are available through your new device.

Get Started

To get started, you will need to make sure your Garmin device and account are set up correctly to capture your physical activity.

get-started

Please use the tabs below to find account set-up instructions, FAQs about your Garmin watch, tutorials to help you get the most out of the Connect app, and a steb-by-step guide on handling common watch issues.

 

If you have issues or questions at anytime, text HELP (PLACEHOLDER FOR SYSTEM #) or call us 816-287-0262 and our team will reach out to you.

setup

Account Set-Up

After receiving your Garmin vivofit 4, you will download the Garmin Connect app and sync your device. This is how your participation will be monitored during the FIT4Life program and should be completed as soon as possible.

Instructions may differ slightly depending on the type of smart device you are using (i.e., Apple or Android). If you have questions about this, please contact our team and we will be happy to help you.

Download the full Set-Up and Wear Instructions Guide here

Instruction Guide

STart here

On your smart device, download the Garmin Connect app and log in using the email you used to sign up for the FIT4Life program and the password printed on the copy of the Participant Instructions you received from our staff.

As you log in, you will be prompted to pair your Garmin vivofit 4 device with the app. Follow the instructions outlined below to complete this step.

connect your vivofit 4

2. Press the silver button on your vivofit 4 device to turn it on - the first time it is turned on it will be in pairing mode.

1. After downloading the Garmin Connect app, log in using the information provided to you.
 

The button will look like this

3. If this is the first time you've used the app, follow the on-screen instructions as it walks you through the pairing process. (If you have other devices paired with your account, view the full Participant Instructions linked above).

need more help?

Review these demo videos for more help downloading the app and syncing your device.

Apple Devices

(iPhone and iPad)

Android Devices

(Galaxy, Surface Duo, etc.)

GARMIN WATCH FAQs

watchfaqs

Can the Vivofit 4 get wet?

Yes! The Vivofit 4 is completely waterproof, so it can be worn while taking a shower or going swimming. 

Can I change the settings or features on my Vivofit 4? 

For the week leading up to the start of the program, please wear your Vivofit 4 every day but do not change any of the settings. This is to give our team an idea of your typical physical activity.

For this week, please leave the watch on the home screen at all times (do not press the silver button or scroll through the screens). Our team will have disabled all the features of the Garmin so you will not be impacted by wearing the watch.

The following Sunday, you will be notified via text message that the program has officially started. At this time our team will turn all of the Garmin features back on and you are welcome to change the settings to customize your Vivofit 4. However, please do not change the ‘Auto Sync’ options (Auto Sync should always be set to Occasional or Frequent) or turn off ‘Device Upload’ (‘Device Upload’ should always be on).

I changed the settings in the Garmin Connect app, why is my Vivofit 4 still showing the old settings?

If you are not seeing your settings change in your Vivofit 4, try to manually sync your device in the Garmin Connect app. It may take up to about 12 hours for your device to show the new settings. 

How do I manually sync the Garmin Connect app with my Vivofit 4?

To manually sync your device, touch the circle with the two arrows in the upper right corner of the screen when you are in the Garmin Connect app. You may be prompted to press and hold the silver button on your Vivofit 4 while the app syncs. You will know if the sync was successful if there is a green dot next to the icon of your Vivofit 4 near the top of the screen in the app. 

 

Will my Vivofit 4 automatically sync with the Garmin Connect app?

​Yes, your Vivofit 4 will automatically sync with the Garmin Connect app several times throughout the day. However, your app will not show you your step count in real time. To view your current step count you will have to manually sync your device.

 

Can I change my password for my Garmin Connect account?

Please do not change your password until after you complete the Active KC program. Our program staff need to have access to your daily step counts during the program. 

 

Can I take off the Vivofit 4 if it becomes uncomfortable or itchy?

You are welcome to remove the Vivofit 4 for periods of time to give your wrist a brief rest from wearing the device. If you need to do this, we recommend only doing it for a brief period of time and doing it while you are sitting and relaxing. Don’t take a break from wearing the device when you are being active, we want you to get credit for the steps you take. 

 

How tight does the Vivofit 4 need to be on my wrist?

 The strap should be comfortable to wear. It should not be so loose that the Vivofit 4 slides up and down your arm but also not too tight so that it does not move at all. Adjust the strap so it is most comfortable to you.

 

Can I receive text message or call alerts on my Vivofit 4?

 The Vivofit 4 does not have features that allow you to receive alerts when you receive text messages or phone calls. Learn more about your Garmin by watching the video at the top of this page.

 

Do I need to wear the Vivofit 4 while I sleep? 

 We recommend wearing the Vivofit 4 overnight. It tracks your sleep, which can be helpful information to review each week. If you ever remove the Vivofit 4 at bedtime, make sure to remember to put it back on when you get out of bed in the morning. 

 

What if my Garmin gets dirty? 

​No big deal, you can rinse off the Garmin and even take it apart to clean inside the wrist strap. To put the watch back together, match the two dashes on the black device with the two dashes on the white wrist strap as shown in the pictures below. Align the dashes to slip the Garmin back into place.

Align the dashes to slip the Garmin back into place.

CONNECT APP TUTORIALS

tutorials

Learn more about your Garmin

The Garmin Connect App is source for your health and fitness data. It provides information and inspiration needed to beat yesterday’s data and see your progress over time. Once paired with a Garmin device you can track your steps and activity, create new workouts, and even challenge your friends and family to compete, all within the app. Check out these modules in our Garmin App Tutorial document to explore the app and get the most out of your watch and the Connect app!

Module 1: Garmin App

In this module, you will find different ways to engage with your Garmin Connect app. Each section of this module will give guided steps on navigating through key features of the app. Click on each section to learn more about the key features of the app.

  1. Manual syncing (iPhone) (Android)

  2. How to track physical activity/step goal/intensity minutes (iPhone) (Android)

  3. Adding Connections (iPhone) (Android)

  4. How to create challenges (iPhone) (Android)

  5. Workouts (iPhone) (Android)

  6. Insights (iPhone) (Android)

  7. Sleep and Hydration (iPhone) (Android)

Module 2: Garmin Watch

In this module, you will find different ways to engage with your Garmin vivofit 4 device. Each section of this module will give guided steps on how to use the key features that are displayed in the menu that is located on the face of your watch. Click on each section to learn more about using the watch and the navigating through the widgets.

  1. Using the device (iPhone) (Android)

  2. Widgets (iPhone) (Android)

 

Module 3: Device Setting

In this module, you will learn about key device features that will make using your device easier. Each section of this module will give guided steps on how to use and modify your device settings to make your watch more to your liking. Click on each section to learn more about each of the settings of your Garmin Vivofit 4 device.

  1. Display options (iPhone) (Android)

  2. Alarms (iPhone) (Android)

  3. Activity tracking (iPhone) (Android)

  4. Alert tones/move alerts (iPhone) (Android)

 

WATCH HELP

help

Troubleshooting Support for the Garmin Vivofit 4

Use the below information when trying to correct or solve an issue with your Garmin Vivofit 4. 

 

Before attempting any troubleshooting methods: 

  • Make sure the Bluetooth on your smart device is turned on. Confirm this via your settings menu.

  • Make sure the Garmin Connect app is downloaded on your smart device. Go to your list of apps and look for the ‘Connect’ app, which appears alphabetically under ‘c’.

  • Attempt to manually sync your data by holding down on the silver rectangular button on your Garmin watch. Hold the button until you see data transmission symbol with a dot and 3 curved lines.

  • Make sure the “Background data” toggle button is turned on for the Garmin Connect app. 

Find the topic you would like help with by clicking on the list of most common issues below: 

  • Common syncing issues and solutions to solving them

  • Common issues not related to syncing

If you are not sure what issue your watch is experiencing, we recommend you start at Method 1 and work your way through each topic. 

Please call us at 816-287-0262 if your watch continues to have trouble or if you would like to walk through the troubleshooting methods with a team member.

 

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