CIPA Research Team

Forget your Garmin watch in the Bluetooth settings of your smart device and re-pair your Garmin watch

​

This troubleshooting method should fix most connection problems between your Garmin watch and your smart device if previous methods did not work. This method is most time consuming but allows both your Garmin watch and your smart device to completely re-connect with each other.

​

4. “Forget device” in the Bluetooth settings of your smart device:

​

For Android Users:

​

1. Open the Settings App on your smart device.

2. In the Settings App, select “Connected devices”.

3. From the “Connected devices” screen, select the blue gear symbol next to your Garmin watch that you are currently connected to or were previously connected to (vivofit 4).

4. From the “Device details” screen, select “Forget” with the blue trash can symbol above it.

5. From the “Forget device?” pop-up box, select “Forget device”.

 

For iPhone/Apple Users:

​

1. Open the Settings App on your smart device.

2. In the Settings App, select “Bluetooth”.

3. From the “Bluetooth” screen, select the blue info symbol next to your Garmin watch that you are currently connected to or were previously connected to (vivofit 4)

4. From the “vivofit 4” info screen, select “Forget This Device”.

​

4.II Re-pair your Garmin watch to your smart device:

​

1. Open the Garmin Connect app. (If you are pairing your Garmin watch to a new smart device, download the Garmin Connect app and log into your Garmin account.)

2. Re-add your Garmin device to the Garmin Connect app:

   • If you see the “Device Not Connected” pop-up box, select “Add Device”.

   • If you don’t see the pop-up box:

     • From the settings menu on the left side of the screen, select “Garmin Devices”.

     • From the “Devices” screen, select “Add Device”.

3. From the “Location Permission” pop-up box, select “Not Now”.

4. From the “Select Your Device” screen, select “Browse all compatible devices”.

5. From the “Compatible Devices” screen, select “vivo” then scroll down and select “vivofit 4” on the next screen.

6. When prompted to “Pair Your vivofit 4 Device”, select “Start”.

7. If your Garmin watch is not already in pairing mode, press and hold the button until the “Wi-Fi Symbol” appears on your watch screen. This will allow your Garmin watch to pair with the Garmin Connect app.

8. Once your Garmin watch pairs with the Garmin Connect app, you will see a confirmation message indicating that the app is “Pairing Your vivofit 4 Device”. When you are confident that your watch has been identified by the app, select “Connect it” and confirm the action with “OK”.

9. A “Pair with vivofit 4?” pop-up box will appear when connecting your Garmin watch. Enter the 6-digit code that appears on your watch into the pop-up box and select “OK”.

10. After being successfully paired, the next screen should say “Well Done” and you can select “Next”.

11. The next two screens will prompt you to “Select a watch face” and “Select a color theme”. This information can be completed as desired, or you can select “Next” to skip through each screen.

12. The following two screens will prompt you to “Set some Goals” and allow “Calendar Access”. These settings can also be completed as desired, or you can select “Skip” through each screen.

13. When prompted to “Sync your device”, select “Next”. Press and hold the button on your Garmin watch until you see the “Wi-Fi Symbol”. Once the sync icon appears on your Garmin watch, it should automatically sync to the Garmin Connect app. (The “Syncing now” screen will appear if done correctly.)

14. Once the syncing is done, the “You are all set!” screen will appear. Select “Finish”.

15. The next two screens will prompt you to “Learn More” about your Garmin watch. Select “Skip” then “Finish” to complete the pairing of your Garmin watch.