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Troubleshooting Method 1

Garmin vivofit 4
troubleshooting

BEfore Troubleshooting

Try these methods:

  • Attempt to manually sync your data by holding down on the silver rectangular button on your Garmin watch. Hold the button until you see data transmission symbol with a dot and 3 curved lines. Visit X for more information.

  • Make sure the Bluetooth on your smart device is turned on. Confirm this via your settings menu.

  • Make sure the Garmin Connect app is downloaded on your smart device. Go to your list of apps and look for the ‘Connect’ app, which appears alphabetically under ‘c’.

  • Make sure the “Background data” toggle button is turned on for the Garmin Connect app. See “Garmin vivofit 4 Set-Up and Connection” document for instructions on these steps

Common syncing issues and solutions to solving them:

  • Your Garmin watch is able to record activity, but your current step counts are not appearing in the Garmin Connect app because the watch will not sync to your smart device. However, you still see your Garmin watch listed in the Garmin Connect home screen.

    • Start at Method 1 (pg. 2)

  • Your Garmin watch is not responding (Not recording activity, not displaying the correct time, not receiving alerts):

    • Start at Method 3 (pg. 3)

  • Your Garmin watch does not appear on the Garmin Connect home screen:

    • Go to Method 4.I (pg. 3)

  • Re-pairing your Garmin watch to a new or existing smart device:

    • Go to Method 4.II (pg. 4)

If you’re not sure which of the above issues is the cause, start at Method 1 below and move down the list if your issue remains.

Method 1

Turn your smart device’s Bluetooth off and on

Turning the Bluetooth off and back on again should fix general connection problems between your Garmin watch and your smart device. 

For Android Users: 

  1. Open the Settings App on your smart device.  

  2. In the Settings App, select “Connected devices”. 

  3. From the “Connected devices” screen, select “Connection preferences”. 

  4. From the “Connection preferences” screen, select “Bluetooth”. 

  5. From the “Bluetooth” screen, switch the toggle button from On (Blue) to Off (Grey). 

  6. Wait for about 15 seconds and switch the toggle button back from Off to On. 

  7. Return to the Garmin Connect app to attempt the syncing process again. If your issue remains, proceed to step 2. See “Garmin vivofit 4 Set-Up and Connection” document for the syncing process.

 

For iPhone/Apple Users:

  1. Open the Settings App on your smart device. 

  2. In the Settings App, select “Bluetooth”. 

  3. From the “Bluetooth” screen, switch the toggle button from On (Green) to Off (White).  

  4. Wait for about 15 seconds and switch the toggle button back from Off to On. 

  5. Return to the Garmin Connect app to attempt the syncing process again. If your issue remains, proceed to step 2.

Method 2

Restart your smart device

This troubleshooting method may fix connection problems between your Garmin watch and your smart device when your smart device seems to be the issue.

Restarting your Android smart device:

  1. Press and hold the power button until the power options menu appears.

  2. Release the power button and select the “Restart” option.

  3. Wait for a couple minutes while your smart device restarts back to the lock screen.

  4. Return to the Garmin Connect app to attempt the syncing process again. If your issue remains, proceed to step 3.

Restarting your iPhone/Apple smart device:

  1. Press and hold the power button along with either one of the volume buttons until the power-off slider appears.

  2. Release these buttons and drag the power-off slider to the right.

  3. Wait for about 30 seconds while your smart device turns off.

  4. Press and hold the power button until you see the Apple logo.

  5. Release the power button and wait for your smart device to return back to the lock screen.

  6. Return to the Garmin Connect app to attempt the syncing process again. If your issue remains, proceed to step 3.

Method 3

Resetting your Garmin watch

This troubleshooting method should fix connection problems between your Garmin watch and your smart device when your Garmin watch seems to be the issue.

NOTE: Resetting the Garmin watch does not erase any of your data.

  1. Press and hold the silver button on your Garmin watch for about 15 seconds.

  2. Release the silver button.

  3. The Garmin watch screen briefly displays a triangle, and then displays the watch face.

  4. Once the watch restarts, return to the Garmin Connect app to attempt the syncing process again. If your issue remains, proceed to step 4.

Method 4

Forget your Garmin watch in the Bluetooth settings of your smart device and re-pair your Garmin watch

This troubleshooting method should fix most connection problems between your Garmin watch and your smart device if previous methods did not work. This method is most time consuming but allows both your Garmin watch and your smart device to completely re-connect with each other.

4.I “Forget device” in the Bluetooth settings of your smart device:

For Android Users:

  1. Open the Settings App on your smart device.

  2. In the Settings App, select “Connected devices”.

  3. From the “Connected devices” screen, select the blue gear symbol next to your Garmin watch that you are currently connected to or were previously connected to (vivofit 4).

  4. From the “Device details” screen, select “Forget” with the blue trash can symbol above it.

  5. From the “Forget device?” pop-up box, select “Forget device”.

 

For iPhone/Apple Users:

  1. Open the Settings App on your smart device.

  2. In the Settings App, select “Bluetooth”.

  3. From the “Bluetooth” screen, select the blue info symbol next to your Garmin watch that you are currently connected to or were previously connected to (vivofit 4)

  4. From the “vivofit 4” info screen, select “Forget This Device”.

4.II Re-pair your Garmin watch to your smart device:

  1. Open the Garmin Connect app. (If you are pairing your Garmin watch to a new smart device, download the Garmin Connect app and log into your Garmin account.)

  2. Re-add your Garmin device to the Garmin Connect app:

    • If you see the “Device Not Connected” pop-up box, select “Add Device”.

    • If you don’t see the pop-up box:

      • From the settings menu on the left side of the screen, select “Garmin Devices”.

      • From the “Devices” screen, select “Add Device”.

  3. From the “Location Permission” pop-up box, select “Not Now”.

  4. From the “Select Your Device” screen, select “Browse all compatible devices”.

  5. From the “Compatible Devices” screen, select “vivo” then scroll down and select “vivofit 4” on the next screen.

  6. When prompted to “Pair Your vivofit 4 Device”, select “Start”.

  7. If your Garmin watch is not already in pairing mode, press and hold the button until the “Wi-Fi Symbol” appears on your watch screen. This will allow your Garmin watch to pair with the Garmin Connect app.

  8. Once your Garmin watch pairs with the Garmin Connect app, you will see a confirmation message indicating that the app is “Pairing Your vivofit 4 Device”. When you are confident that your watch has been identified by the app, select “Connect it” and confirm the action with “OK”.

  9. A “Pair with vivofit 4?” pop-up box will appear when connecting your Garmin watch. Enter the 6-digit code that appears on your watch into the pop-up box and select “OK”.

  10. After being successfully paired, the next screen should say “Well Done” and you can select “Next”.

  11. The next two screens will prompt you to “Select a watch face” and “Select a color theme”. This information can be completed as desired, or you can select “Next” to skip through each screen.

  12. The following two screens will prompt you to “Set some Goals” and allow “Calendar Access”. These settings can also be completed as desired, or you can select “Skip” through each screen.

  13. When prompted to “Sync your device”, select “Next”. Press and hold the button on your Garmin watch until you see the “Wi-Fi Symbol”. Once the sync icon appears on your Garmin watch, it should automatically sync to the Garmin Connect app. (The “Syncing now” screen will appear if done correctly.)

  14. Once the syncing is done, the “You are all set!” screen will appear. Select “Finish”.

  15. The next two screens will prompt you to “Learn More” about your Garmin watch. Select “Skip” then “Finish” to complete the pairing of your Garmin watch.

Issues Not Related to Syncing Problems:

If your step count does not seem accurate, you can try these tips:

  • Wear your Garmin watch on your non-dominant wrist.

  • Carry your Garmin watch in your pocket when pushing a stroller or lawn mower.

  • Carry your Garmin watch in your pocket when actively using your hands or arms only.

NOTE: The device may interpret some repetitive motions, such as washing dishes, folding laundry, or clapping your hands, as steps.

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