CIPA Research Team

1.     Turn your smart device’s Bluetooth off and on 

Turning the Bluetooth off and back on again should fix general connection problems between your Garmin watch and your smart device. 

For Android Users: 

a.      Open the Settings App on your smart device.  

b.     In the Settings App, select “Connected devices”. 

c.      From the “Connected devices” screen, select “Connection preferences”. 

d.     From the “Connection preferences” screen, select “Bluetooth”. 

e.      From the “Bluetooth” screen, switch the toggle button from On (Blue) to Off (Grey). 

f.      Wait for about 15 seconds and switch the toggle button back from Off to On. 

g.    

Return to the Garmin Connect app to attempt the syncing process again. If your issue remains, proceed to step 2. See “Garmin vivofit 4 Set-Up and Connection” document for the syncing process.

 

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For iPhone/Apple Users: 

a.      Open the Settings App on your smart device. 

b.     In the Settings App, select “Bluetooth”. 

c.      From the “Bluetooth” screen, switch the toggle button from On (Green) to Off (White).  

 

d.     Wait for about 15 seconds and switch the toggle button back from Off to On. 

e.     
Return to the Garmin Connect app to attempt the syncing process again. If your issue remains, proceed to step 2.